Wednesday 14 October 2015

10 Reasons to Use Revit MEP for MEP Coordination

Autodesk Revit MEP is an important component used for design by the AEC industry. Globally, AEC firms are increasingly using Revit MEP to produce 3D M&E (MEP) coordinated drawings, and Revit MEP tools to update their BIM models with MEP information, and thus, enhance their architectural and engineering design development and construction documentation process. Businesses using Revit MEP are starting to realise the potential of this technology to deliver more value to the AEC industry and also manage their own budgets and profitability at the same time. Before we look at the reasons to use Revit MEP for MEP coordination, let’s briefly cover the subject of Autodesk Revit MEP for MEP coordination.

Autodesk Revit MEP for MEP Coordination

Autodesk Revit MEP, a building information modelling (BIM) software is a leading Autodesk product that is used by users engaging in MEP engineering projects. MEP is an acronym for Mechanical, Electrical and Plumbing which forms the three engineering disciplines addressed by Revit MEP. Using BIM software rather than CAD (computer aided drafting), Revit MEP consists of dynamic information in the form of intelligent models, letting complex building systems to be precisely designed and documented in a shorter amount of time. Within Revit MEP there are a series of intelligent models that combine to form a complete project, all stored in a single database file. With this, the changes made in one part of the model can then be automatically propagated to other parts of the model, thus reducing the timeframe to alter designs during the design process. As far as MEP coordination is concerned, it involves coordination of all building services (HVAC, pipework, public health and electrical systems) with other disciplines making up the structure of the building, fabric and external envelope, i.e. steel, concrete, false ceilings, etc.

Having refreshed our memories with Autodesk Revit MEP, let us focus on the reasons why it is useful for MEP coordination. There are of course many reasons, however a few are listed below that will hopefully demonstrate the value of this tool for coordination.

10 Reasons to Use Revit MEP for MEP Coordination

The top 10 reasons to use Revit MEP during MEP design and coordination are summarised below:
  • Revit MEP produces high end building information models that represent realistic, real time design scenarios, helping users to make more informed design decisions earlier in the process. The team working on the project can better meet goals and sustainability initiatives, execute energy analysis, examine system loads, and produce heating and cooling load reports with native integrated analysis tools
  • Revit MEP software’s modelling and layout tools let engineers create mechanical, electrical, and plumbing systems more easily and precisely. Also, the software’s parametric change technology means that any change to the MEP model is automatically coordinated throughout the model
  • The complexities of today’s buildings require leading edge system’s and engineering tools to optimize performance in both use and efficiency. As complexities increase in the projects, communicating design changes among MEP engineers and their extended teams is critical. Revit MEP’s purpose built systems analysis and optimization tools lets team members receive feedback about their MEP designs in real time, resulting in better performing designs in the process
  • Using Revit MEP, the MEP engineers can more effectively collaborate and interact based on workflow and project requirements through use of a range of compatible collaboration tools such as BIM360. The software also helps to minimize design coordination errors among the extended project team, and helps to reduce design conflicts with real time clash and interference detection.
  • In Revit MEP, all model information is stored in a single, coordinated database. Revisions and modifications to information are automatically updated throughout the model, helping to significantly reduce errors and omissions. Autodesk refers to this database driven simultaneous update to file output as multi-directional associatively which explains that a change in one area manifests in all other parts of the file.
  • Parametric components, also called families, are the basis for all building components designed in Revit MEP. These components provide an open graphical system for design thinking and form making and offer the opportunity to adjust and express design intent at increasingly detailed levels.
  • Revit MEP software is a much more streamlined and intuitive user interface that is easier to learn and adopt. Users can thus find favourite tools and commands faster, identify tools more efficiently, and discover relevant new features easily.
  • Revit MEP works holistically, treating information in terms of entire building, linking mechanical, electrical, and plumbing systems with the building model - thus increasing collaborative working and a team based approach to projects.
  • Revit MEP updates model views and sheets, thus helping to maintain document and project consistency. With its help MEP engineers can for example, create HVAC systems with mechanical functionality and offer 3D modelling for ductwork and piping.
  • Revit MEP has built in calculators that allows MEP engineers to execute sizing and pressure loss calculations as per the industry standard methods and specifications

At XS CAD, we have developed the required expertise and extensive knowledge of providing Revit 3D BIM Modelling and MEP coordination drawings services to MEP engineers, MEP consultants and MEP trade contractors in the US, UK, Canada, Australia and India. To learn more about our Revit MEP Services, drop us an email or call us for more information.

Wednesday 13 August 2014

Crucial Developments in 3D Building Services Design and Coordination Field

Building services projects have benefited from many developments that have occurred in the last decade. Whether in the areas of MEP (M&E) systems design, 3D building services coordination, or interdisciplinary collaboration, the major advances seen in this field have emanated both from within the industry as well as from other sources, such as government regulations and economic developments.

·      Intelligent BIM Software for Planning and Design of Projects

One of the biggest changes in the modern building services industry is the use of intelligent building information modelling (BIM) software tools that allow for the creation of accurate and detailed representations of mechanical, electrical, plumbing, and fire protection systems using computable data. The fact that there are BIM tools more intelligent than ever and also which work across disciplines, such as architecture, structural engineering, and building services engineering, increases interdisciplinary coordination and reduces construction waste and rework.

For instance, the BIM models created using Autodesk Revit Architecture and Revit MEP can be used by building service designers for developing concept designs, schematics, and tender drawings. The same parametric model can be worked upon and used by contractors to create detailed installation and 3D MEP (M&E) coordinated drawings, including services-specific as well as multi-service coordinated plans, sections, and elevations. Furthermore, fabricators and installers can use the BIM model in conjunction with FAB MEP, a fabrication tool, to manufacture pre-assembled modules for installation on-site.

Not only does BIM allow creation of a coordinated 3D model, it also allows for information to be added to the model that can be used for project-critical purposes, including schedule creation, cost estimation, energy analysis and facilities management.

·      Greater Interdisciplinary Collaboration

Due to the growing adoption of BIM tools industry-wide complemented by the availability of sophisticated hardware systems and online collaboration channels, there is a far greater degree of interdisciplinary coordination between different stakeholders involved in AEC projects. As a result, architects, structural engineers, MEP consultants, MEP engineers, main contractors (general contractors), cost estimators, and fabricators can seamlessly collaborate during the design and planning stages and avoid costly rework during the construction stages.

For instance, large-scale construction projects generally have a complicated project structure comprising diverse project teams based in different geographical areas. During the pre-construction stage, sharing and interlinking the BIM model prepared by architects, structural engineers, MEP specialists and contractors enables respective designs to stay coordinated. Due to cloud-based collaboration tools, team members can hold review sessions online without having to be physically present together.

·      Higher Degree of Pre-Fabrication and Just-In-Time Delivery for Installation

With the widespread use of parametric modelling techniques in MEP design and planning, a major trend is to use BIM models forpre-fabrication purposes with a view to enhance the logistical cycle on the construction site. When used in conjunction with CNC fabrication applications, such as FAB-MEP, the BIM design data can be used to create fabrication drawings that can be recognised by CNC machines. Such a BIM-led prefabrication can streamline the installation process on site and avoid costly miscalculations.

Taking into account the complexities of the MEP (M&E) systems industry, BIM-driven prefabrication and modularisation has led to multifaceted benefits: reduced rework, in-time project completion, cost savings and increased efficiency.

·      Government Intervention 

Another critical development from outside the industry is the government policies in different parts of the world either promoting or mandating the use of BIM in varying levels for government-funded or private projects. In the US, the General Services Administration (GSA), through its Public Buildings Service (PBS) Office of Chief Architect (OCA), established the National 3D-4D-BIM Program in 2003. GSA mandated the use of spatial program BIMs as the minimum requirements for submission to OCA for Final Concept approvals of all major projects receiving design funding in 2007 and beyond.

In Europe, the UK Government has made Level 2 BIM compulsory for all publicly-funded projects from 2016 onwards with a view to trim the cost of public-funded projects and to reduce carbon emission to meet its EU commitments. Government agencies from the Scandinavian nations have played an important role. Senate Properties, Finland’s state property services agency, required the use of BIM for its projects since 2007. Neighbouring Norway and Denmark have also made sufficient headway towards adopting BIM practises in their public-funded projects. Statsbygg, the Norwegian government agency that manages public properties, including heritage sites, campuses, office buildings and other buildings, employed BIM in all its projects by 2010.

In Asia, Singapore was in the forefront of driving the adoption of BIM. After implementing the world’s first BIM electronic submission (e-submission) system for building approvals, the Building and Construction Authority (BCA) mapped the BIM Roadmap with the aim to adopt BIM for 80% of construction projects by 2015. In Hong Kong, the Housing Authority (HA) not only developed a set of modelling standards and guidelines for BIM implementation but also stated its intent to apply BIM to all its new projects by 2014-15. South Korea’s Public Procurement Service, which reviews designs of construction projects and provides construction management services for public institutions, has made BIM mandatory for all projects worth more than S$50 million and for all public sector projects by 2016.

Monday 13 January 2014

3D MEP Coordination: An Effective Way to Reduce Rework and Increase Efficiency

As the architecture, engineering and construction (AEC) industry faces tremendous pressure to deliver optimal projects within stringent deadlines, improving process efficiency and reducing rework is certainly the need of the hour. The design and construction-related rework is one of the critical factors that adversely affect productivity, profitability and timely completion of projects for both contractors and owners. Besides, it impacts designers, subcontractors, MEP (M&E) engineers, consultants and the entire downstream chain. In comparatively larger and more complex projects, the design-build rework can negatively influence the entire project workflow, delay project delivery, and cost more than what was originally estimated.

As mechanical, electrical, and plumbing systems account for a significant value of the project, the prudent use of building information modeling (BIM) tools to effectively coordinate MEP (M&E) systems helps reduce rework and increase productivity. On the other hand, the lack of well-planned interdisciplinary MEP (M&E) coordination results in duplication of efforts, major interferences and design clashes on site, as well as fabrication changes and errors.

Since BIM requires comprehensive pre-construction planning and multidisciplinary coordination, its adoption by the MEP (M&E) team increases technical interoperability among various members during building services coordination. In BIM-led MEP (M&E) coordination, building services designers, consultants, and subcontractors are involved during the design and planning stage. One of the most crucial factors for an effective and accurate coordination exercise is to decide on a specific protocol for creating virtual architectural, structural, mechanical, electrical, plumbing and fire protection models of the same facility. Subsequently, the team should agree on mechanisms to merge the models from different trades and create a combined coordinated services MEP model.

For instance, the designers use Revit Architecture application to prepare architectural BIM models that accurately represent elements, such as walls, doors, windows, ceilings, and casework. Furthermore, each of these elements has a range of parameters, including thickness, height, materials, and texture, among others. Using this architectural model as a reference point, a structural model will be created using Revit Structure which features vertical and horizontal structural framing, foundations, and slabs.

Subsequently, the MEP (M&E) contractors and subcontractors design separate models for mechanical, electrical, and plumbing systems using 3D MEP modeling software (such as Autodesk MEP and Revit MEP). Usually, the mechanical models include HVAC ducts, piping assemblies, hangers, diffusers, and pipe insulation, to name a few. The electrical models will represent details concerning conduits (feeder and underground), junction boxes, lighting systems, cable/wire bundles, and cable trays, amongst others. The plumbing system model includes storm and sewage lines, plumbing assemblies, hot/cold water piping, and other specialty equipment.

Once the respective architectural, structural, and building services models are in place, they have to be merged and taken into a clash detection application and specialist interference-checking application, such as Autodesk Navisworks. Any clashes and inconsistencies, including the geometry-related hard clashes, the clearance clashes, and workflow clashes are detected. Post clash detection, the combined services models and drawing sets have to be prepared to show how MEP (M&E) systems fit together in the same space.

As a result, the MEP (M&E) installers and fabricators receive well-coordinated and clash-free building services drawings on site, which drastically reduces the number of installation conflicts in the field. Additionally, MEP (M&E) BIM coordination leads to a greater number of assemblies being prefabricated off-site in a controlled factory environment, which in turn improves the logistical flow on site. Moreover, another positive outcome of BIM-driven MEP (M&E) coordination exercise is relatively lesser number of change orders and RFIs (request for information).

All the above positive effects of MEP (M&E) BIM coordination make the design-build process more efficient by increasing project’s schedule compliance whilst reducing design and construction-related rework.

The Two Methods of MEP Coordination

MEP is an acronym used for Mechanical, Electrical and Plumbing systems for building projects.  With the increasing complexity and functionality of each system, MEP activities are not confined to the traditional mechanical, electrical and plumbing system but also include fire protection, gas piping, process piping, pneumatic tubing, data systems etc.   This article assumes that the design has been completed by ‘Design Consultants’ to a certain stage and then handed to ‘Installation Sub-Contractors’ who will validate the design and value engineer the design through the process of spatial coordination and procurement of components to meet the requirements of the design.  The coordination of Mechanical, Electrical and Plumbing (MEP) systems amongst themselves and with other building systems including architectural and structural disciplines is a critical, challenging and time consuming task, especially in complex building projects with intense MEP requirements.  The coordination process of Mechanical, Electrical and Plumbing (MEP) systems involves defining the exact location of each building system component throughout the building within the constraints of the envelope defined by the architectural and structural systems to comply with diverse design and operations criteria avoiding any interferences/clashes amongst building systems. Assuming that most companies undertake the task of MEP Coordination, without which the site installation from a ‘design only’ set of drawings would be too much of a risk, there are two ways by which the following process takes place:

2D MEP Coordination: The process starts with the design from the Design Consultant.  The Sub-Contractor team will manually update the 2D CAD drawings or create their own set from the start.  In creating these drawings a number of sections will be drawn and frequent attention given to ceiling void spaces in which the systems and services are being laid out.  In an ideal world 2D MEP Coordination can work as long as all services and systems are assessed adequately and then drawn into a 2D drawing.  The sizes of the systems would need to be manually added as would the heights and distances from gridlines or walls.  The contractor will have teams of people for each system (HVAC, plumbing, electrical etc) creating their drawings based on the architectural ceiling void.  In this method, there is no automated system to identify the conflicts in the MEP system and therefore there is a high degree of reliance on the intuition, imagination, technical knowledge and experience of the team members to lay out the services without site teams experiencing clashes.  Visualizing the potential clashes is made more difficult due to changes in ceiling profiles, not to mention the challenge of having to understand the impact of all systems as well as structural and architectural elements that may impede or impact a system or service route.  What makes things worse is that a third party cannot easily review the drawings for any errors, nor can the design be easily reviewed or communicated with a project team.  Additionally, if there are changes to the design or procurement-led changes then the process of undoing and re-doing 2D MEP Coordination projects becomes very cumbersome.  The inherent weaknesses of 2D CAD software also come into play; one can draw something of one size and label it as something completely different.  As the systems and services drawings are not checked in some form of automated method there is no guarantee that the 2D MEP coordination process will generate a clash free drawing. During the time of complex projects, it requires multiple section viewings which consume a lot of time.  These time commitments come with additional costs to each contractor.

3D MEP Coordination : This process is more collaborative and allows the ability to communicate the progress of the project quickly and easily, providing 3D visuals that resemble the final system and service installation.  It starts with a clear direction in terms of spatial zoning which is then used as the basis to start modeling the HVAC, piping, plumbing and electrical services.  As the architectural and structural models form part of the model, it is easier to insert services and systems without creating clashes.  Once the model is complete and all systems and services have been added, the ability to identify problems becomes much easier compared to the 2D Coordination method. Firstly, one is able to walk through the model using roaming software to review the model and, secondly the use of clash detection software, such as Navisworks, highlights all clashes whether these are systems against other systems or systems against structure or architecture.  Once highlighted, all clashes can then be corrected during the coordination stage of the project.  Only once the model is interference free are drawings created.  This leads to another set of benefits, unlike 2D coordination where each section must be drawn, the 3D software allows creation of sections that are directly taken from the model.  Additionally, as the 3D software is so intelligent, the sizes of systems are directly taken from the 3D model and therefore there is no chance of services or systems being modelled as one size and then labelled as another.  Beyond the coordination stage, there are several other benefits from the 3D model, including use during facilities management, energy analysis and so on.

Irrespective of the MEP Coordination method used, the need for MEP Coordination arises due to the lack of detailed coordination during the design stage.  Additionally the need for fabrication and installation of building systems in accordance with industry and Sub-Contractor best practice requires MEP Coordination to be carried out by them.  The 2D MEP Coordination process provides a limited interference-checking capability and therefore can and will result in more problems on site including additional re-work, change orders and inflating budgets.  All of this makes 3D MEP Coordination a more efficient and the increasingly preferred method for the long term.

Typical Stages Involved in MEP Coordination

One of the most integral practices undertaken in the pre-construction phase, MEP coordination demands special attention from all the AEC professionals involved in a project. This process ensures that the building’s architectural design and its structural framework don’t interfere or clash with its Mechanical, Electrical, Plumbing or Fire Protection systems. While the MEP coordination process may vary from firm to firm depending on the client’s requirements and the level of details (LOD) sought, following are the typical stages involved in the same:-

1. Review of Consultant Design Drawings and Architectural/Structural Plans

In this preliminary stage, the firm responsible for MEP coordination normally receives single-line drawings from MEP consultants or contractors. Additionally, the architectural and structural plans are analysed in detail. Apart from evaluating these drawings and layouts for consistency with schematics, their MEP specifications are studied. Based on this analysis, the MEP coordination services provider lays out a coordination roadmap.

2. 3D Model Creation

Using the consultant design drawings received in the initial stage, the MEP coordination services provider creates an accurate 3D model, by either using Revit or AutoCAD. This model shows all the MEP services within the architectural and structural limitations of the building. The 3D model completed here lays the groundwork for several other important construction-related drawing sets -- plans, sections or elevations. Furthermore, this 3D model will be used for client inputs and for creating detailed walkthroughs.

3. Clash Detection and Resolution

In this stage, the MEP coordinating services provider evaluates the 3D model, created in the previous stage, for conflicts and clashes between the architectural elements and the MEP systems. This is done using Navisworks, a specialist interference-checking software application. Any inconsistencies, including the geometry-related hard clashes, the clearance clashes, and workflow clashes, if any, are detected here and feasible alternatives for the same are provided to the client.

4. Creation of Coordinated Drawings and Sections

Once the 3D model is tested for horizontal and vertical coordination and clearance, coordinated drawing sets are prepared to show how mechanical, electrical, plumbing, and fire-protection systems work together in the same space. Besides, to make sizes clear for each discipline, additional notes may be added. The coordinated drawings form a ready reference for individual service-by-service drawings. In addition to this, firms responsible for handling MEP coordination may take section, elevation and isometric views from the same 3D model and use them to explain to the clients and detail the layouts.

5. Creation of Detailed Service Drawings

At this stage, each of the single service-by-service drawings are created and details related to their sizes, heights, and distances from gridlines, are added for further clarity. While these drawings are used by site installation teams, they also form the basis for fabrication drawings.

6. Creation of Fabrication Drawings, Spool and Hangar Drawings

In case the scope of work requires, then the individual services drawings are used to create fabrication drawings by either using traditional detailing or using FAB-MEP software. These drawings display fabrication details for ductwork and can be directly recognised by the CNC machines for production purposes.

If needed, the MEP coordination team also details elements of the model to create spooling data for production teams. Apart from this, the firm may also map out and then detail the hangers for each drawing. Once mapped out, the hangar details are shown on a schedule for the production teams.
Depending on the scope of the project, some of the above stages may be excluded by the MEP coordination services providers. However, each phase is crucial for a smooth completion of the project without any delays, cost overruns, and abrupt design changes.

7. As-Fitted Changes

This final stage involves making changes to the model and the drawings due to any site based changes or deviations from the construction drawings.  In cases where the coordination exercise has been well executed and the installation has followed the construction drawing instructions and layouts, the changes to the as-fitted (also known as as-built and as-installed) drawings are minimal.

Wednesday 16 October 2013

Benefits of BIM Services for Pre-Construction Planning are Multifaceted and Long-Term

In the AEC industry, the advent of building information modeling (BIM) concept was viewed by many as an evolution to better 2D and 3D computer-aided design (CAD) techniques. Very few saw it as an interdisciplinary, collaborative tool that would drastically change the design-build project workflow, the management structure of AEC firms, the teaming models, the delivery standards, and the role of key disciplines involved.

As opposed to the vertical communication channels and delivery methods required by the traditional design-build approaches which mainly employ CAD, BIM necessitates an open and integrated horizontal collaboration channel between all the key stakeholders of the project: facility owners, designers/architects, MEP (M&E) engineers, consultants and contractors. To realise the benefits of employing BIM services as compared to 3D CAD modelling tools, firms need to significantly invest in knowledge/skills development, personnel training, management restructuring, and software tools. However, more than these tangible investments, AEC companies need a complete change in mindset in case they want to adopt BIM for their projects.

Whilst many professionals, especially those from small and medium-sized firms, see it as an extension of 3D CAD, BIM is anything but 3D CAD. BIM services involve extensive pre-construction planning and multidisciplinary coordination to virtually model building facilities using smart parametric objects embedded with rich accurate information. This intelligent model then can be used by all stakeholders to extract respective views and relevant information thereby resulting in timely decision-making and project delivery.

Though BIM and 3D CAD are not mutually exclusive to each other, they have major differences as far as the approach and the output is concerned. In traditional 3D CAD, depending on the scope of project, architects prepare a set of construction drawings, including the plans, sections, and elevations. Since all these views are independent entities, any change in one view has to be manually updated in others. As a result, the process is not only time-consuming but also increases the scope for errors.

On the contrary, a building information model contains the architectural, structural and MEP system models of the proposed facility. It is prepared during the design and planning stage using details from all the key stakeholders including designers, engineers, MEP contractors, and subcontractors. Since a single database-driven model represents details required by all disciplines, any changes made by any of the team members are automatically updated across the model to plans, sections and elevations. Hence, all the project team members are updated on all the changes made by others thereby saving time, reducing cost resulting from duplication of efforts, and increasing the overall quality of construction drawing sets. As a result, making small changes to the architectural plan would result in those changes appearing simultaneously in the section, elevation or schedule for the same change to the plan.

Furthermore, the building blocks of 3D CAD models are lines, circles, arcs, and other graphical entities, which lack the flexibility of data analysis. These models only serve as geometric objects devoid of detailed parameters which are required by the entire AEC supply chain. In contrast, BIM models comprise building elements and intelligent systems, including columns, beams, and walls, which contain rich data related to parameters. If needed, additional parameters can be added to the pre-existing ones for more detail. And, this rich data can be effectively shared across disciplines for rich collaboration and on-time delivery.

Nevertheless, the success of any project which employs BIM depends mainly on factors which include the richness of information embedded in the 3D models, the degree of openness in the interdisciplinary data-sharing and collaboration standards, and the level of mutual trust among all the professionals involved. If prudently planned and implemented, a BIM model not only represents the essential building elements in detail; valuable information concerning spatial coordination, geographic location, quantity take-offs, material requirements, time schedule, and project cost can be extracted when needed.

In essence, well-planned BIM services help accurately represent the entire project design lifecycle. Though preparing for and implementing BIM strategies requires considerable investment of time, money, and effort, its benefits are multi-faceted and long-term. Employing BIM modelling can not only help in more effective design and construction but also offers pre-fabrication and facilities management advantages.

Sunday 29 September 2013

XS CAD- Your Cost-Effective CAD Outsourcing Partner

XS CAD is perfectly placed to offer a range of low-cost Outsourcing CAD services to architects, retailers, homebuilders, MEP contractors and consultants in the US, UK, Canada, Australia and india The Middle East whilst ensuring both quality and fast turnaround times. 

With industry-leading CAD tools, we outsource MEP Drafting, MEP Modeling, Architectural Drafting, and Architectural Modeling services. Our combination of efficient project execution methodology, talented personnel and extensive experience is what distinguishes us from other CAD Outsourcing Companies. We follow a rigorous quality check process to ensure that our projects are delivered to clients with uncompromised quality. Underpinning our stringent quality standard is ISO9001:2008 quality certification of our production centre.

Our experience includes delivery of CAD Outsourcing services for a wide array of projects including commercial, educational, retail, residential etc. As part of our Outsourcing services, we provide a dedicated offshore CAD team (draftsmen, 3D modelers or MEP coordinators) to architects and engineers thus assisting them in the completion of their projects. Though we have a dedicated team working at our own office, they work solely on clients’ projects meeting all their standards and requirements.

Having handled outsourced architectural and MEP projects for more than a decade, we can efficiently deliver our CAD Services. Blending our experience gained with the processes and requirements of our customers, we have developed bespoke solutions for our clients. We always seek to improve our workflow process based on the regular feedback from the project teams and the customer. 

The process we follow supports all key activities that are required such as personal meetings, training and workshops at the client’s site. Processes for day to day communications, file sharing, quality control and query resolutions are detailed to create management information (MI) and reporting data indicating, and thus enabling tracking of, performance and deliverables. Service level agreements that are reviewed by senior personnel on periodic basis are implemented to ensure overall governance.